However beautiful the strategy, you should occasionally look at the results.
SUMMARY: You can make the most incredible products in the world, but if your customer service is lacking, you’re going to lose a lot of customers and not get them …
Poor customer service is killing brands Read More
SUMMARY: Globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago. 64% of Americans contacted some form of customer service. 75% of brands report …
Consumers say that they have higher customer service expectations Read More