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February 6, 2023

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However beautiful the strategy, you should occasionally look at the results.

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Tag: Customer service

Brand Fail / Branding / Commentary / Consumers & consumer behavior

Brands are making a HUGE mistake

December 8, 2022December 8, 2022 - by richmeyer - Leave a Comment

When budgets are being cut because of an anticipated recession, many brands are making cuts or not investing in customer service. Customer service is the direct connection between your customers …

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Branding / Consumers & consumer behavior

Poor customer service is killing brands

October 1, 2021October 1, 2021 - by richmeyer - Leave a Comment

SUMMARY: You can make the most incredible products in the world, but if your customer service is lacking, you’re going to lose a lot of customers and not get them …

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Consumers & consumer behavior

Consumers say that they have higher customer service expectations

August 27, 2021August 27, 2021 - by richmeyer - Leave a Comment

SUMMARY: Globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago.  64% of Americans contacted some form of customer service. 75% of brands report …

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Social Media

The evolution of social media

September 18, 2017 - by richmeyer - Leave a Comment

Social media marketing is dead. One of the primary justifications for marketers’ continued obsession with social media is the belief that online “conversations” about a brand are an indication of real-world …

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Article/Report Summary

Solve your customers’ problems

January 31, 2017January 31, 2017 - by richmeyer - Leave a Comment

[inlinetweet prefix=”” tweeter=”” suffix=””]Across industries, fully 81% of all customers attempt to take care of matters themselves before reaching out to a live representative.  [/inlinetweet]When a customer calls your customer …

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Article/Report Summary

Consumers say it’s still hard to resolve customer service issues

August 15, 2016 - by richmeyer - 1 Comment

With the accelerated growth of mobile and digital technologies, consumers are engaging with more channels for customer service than ever before. Yet consumers say it’s still so hard to navigate …

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