Customers want revenge
The percentage of consumers who have taken action to settle a score against a company through measures such as pestering or public shaming in person or online has tripled to …
Customers want revenge Read MoreTag: Customer service
Brands are making a HUGE mistake
When budgets are being cut because of an anticipated recession, many brands are making cuts or not investing in customer service. Customer service is the direct connection between your customers …
Brands are making a HUGE mistake Read More
Poor customer service is killing brands
SUMMARY: You can make the most incredible products in the world, but if your customer service is lacking, you’re going to lose a lot of customers and not get them …
Poor customer service is killing brands Read More
Consumers say that they have higher customer service expectations
SUMMARY: Globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago. 64% of Americans contacted some form of customer service. 75% of brands report …
Consumers say that they have higher customer service expectations Read MoreThe evolution of social media
Social media marketing is dead. One of the primary justifications for marketers’ continued obsession with social media is the belief that online “conversations” about a brand are an indication of real-world …
The evolution of social media Read MoreSolve your customers’ problems
[inlinetweet prefix=”” tweeter=”” suffix=””]Across industries, fully 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. [/inlinetweet]When a customer calls your customer …
Solve your customers’ problems Read MoreConsumers say it’s still hard to resolve customer service issues
With the accelerated growth of mobile and digital technologies, consumers are engaging with more channels for customer service than ever before. Yet consumers say it’s still so hard to navigate …
Consumers say it’s still hard to resolve customer service issues Read More