Poor customer service is killing brands
SUMMARY: You can make the most incredible products in the world, but if your customer service is lacking, you’re going to lose a lot of customers and not get them …
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Tag: Customer service
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Consumers say that they have higher customer service expectations
SUMMARY: Globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago. 64% of Americans contacted some form of customer service. 75% of brands report …
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The evolution of social media
Social media marketing is dead. One of the primary justifications for marketers’ continued obsession with social media is the belief that online “conversations” about a brand are an indication of real-world …
Read MoreSolve your customers’ problems
[inlinetweet prefix=”” tweeter=”” suffix=””]Across industries, fully 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. [/inlinetweet]When a customer calls your customer …
Read MoreConsumers say it’s still hard to resolve customer service issues
With the accelerated growth of mobile and digital technologies, consumers are engaging with more channels for customer service than ever before. Yet consumers say it’s still so hard to navigate …
Read MoreWhat makes a successful digital/social media marketing person ?
Why is it taking so long for companies and marketer to embrace technology when it comes to digital marketing ? Could it be because there are too many bureaucrats who …
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