However beautiful the strategy, you should occasionally look at the results.
There is a huge problem with brands and customer service. The problem stems from the fact that, no matter what they pay, most of their employees don’t care about their …
Why customer service is killing brands Read More55% of customers report that they prefer to speak with human customer service agents on the phone. [inlinetweet prefix=”” tweeter=”” suffix=””]When faced with a phone tree, where consumers need to …
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