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October 1, 2023

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Tag: Customer Service and brands

Brand Fail / Commentary / Consumers & consumer behavior

Why customer service is killing brands

May 7, 2023May 7, 2023 - by richmeyer - Leave a Comment

There is a huge problem with brands and customer service. The problem stems from the fact that, no matter what they pay, most of their employees don’t care about their …

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Consumers & consumer behavior

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November 25, 2018 - by richmeyer - Leave a Comment

55% of customers report that they prefer to speak with human customer service agents on the phone. [inlinetweet prefix=”” tweeter=”” suffix=””]When faced with a phone tree, where consumers need to …

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