• 55% of customers report that they prefer to speak with human customer service agents on the phone.
  • [inlinetweet prefix=”” tweeter=”” suffix=””]When faced with a phone tree, where consumers need to push more than one button to speak with a person, 73% of shoppers skip the maze and press “0.”[/inlinetweet]
  • Only 17% of retail customers expect to resolve an issue with their order without human assistance.