QUICK READ: Amazon.com has the bar for customer service when it comes to online sales. Retailers who sell primarily online cannot afford to be closed on Sundays and holidays and customer service people have to be available during normal business hours to answer customers’ questions.
-More people are calling on others to cancel their Amazon Prime subscriptions.
-A massive exodus of Amazon Prime subscribers is still far from our present reality.
-Bezos is the richest man in the world, but a growing number of people believe that Amazon is “playing” US cities in its quest for a new HQ and treats its workers unfairly.
CEO Jeff Bezos has built a company to improve the customer experience, but he has not built a profitable company. As it is structured today, Amazon cannot increase profits to match its current market valuation, but and as Amazon.com grows it may be losing sight of customer service.