Viewing customers as people to be helped, not markets to be taken advantage of

iStock_000016401115Small-510x422

How much longer can some brands, products and services continue to treat its customers like trash.  The airlines still haven’t learned that traveling today is akin to root canal and causes people a lot of stress.  Rather than raise fares to pay its people well and give us basic services beyond a soft drink and [...]

72% of marketers agreed that measuring ROI from social media was too hard,

SocialMediaROI_Cartoon_KISSMethod

Finally marketers are coming to the realization that social media marketing is not the magic key that is going to lead to more sales and profits.  While some would like to say that there is a science to measuring ROI which requires money to do a lot of brand people know that they live or [...]

Company website better than Facebook for engagement

hypoe

Research is suggesting that Facebook and Twitter are often NOT the best places to engage consumers.  In Razorfish’s recent Liminal study, consumers rated the popular social networks near the bottom as places to engage with brands — especially if they’re over 45, research clearly shows that your brands website is a hell of lot more important than your Facebook [...]

Even Starbucks can have a social media marketing screw-up

screenshot_852

The voices of the masses are amplified on Twitter as Starbuck’s recently learned when a social media campaign backfired in the UK.  The coffee giant recently asked customers to tweet out some holiday cheer, using the hashtag “#SpreadTheCheer.” What the company instead received was a slew of tweets using the hashtag to criticize Starbucks’ low [...]

73% of CEOs Think Marketers Lack Business Credibility

The cold reality is that probably 95% of products in the grocery store are not going to be researched online but too many marketers believe their products are being researched by consumers online when in fact they are looking for discounts.

Well it looks like marketers haven’t quite sold CEO’s on the value of marketing and branding and frankly they have nobody to blame but themselves.  The Fournaise Marketing Group found that marketers focus too much on the latest marketing trends such as social media, because they believe they represent the new marketing frontiers – but [...]

The worst kept secret in social media marketing

2579126154_3549bd642d

Shhhh !  It’s a secret that only a few of us know about.  What is it ?  It’s that most consumers do not want to be friends with a brand. That’s right. You see today there are very view iconic brands that people love to say “I’m a fan” and even though they purchase your [...]