The dark side of social media is something called “hashtag activism”. Hashtag activism,” allows people to do little more than hit “post” and feel as though they’ve made an impact on brands. Some brands, like Starbucks, understand how to fight back against hashtag activism, but other brands and people are so afraid that they will retreat in their caves and things to apologize for everything including changes in the weather.
For the best results, go beyond using digital data for marketing only and call on it to improve customer service and product launches, and to anticipate and counter potential crises. Because so few companies are taking digital marketing analytics seriously, early adoption can grant you a significant edge over your competition. However, you’ll need to define your goals, and invest in selecting the right tools and the right people. Few organizations utilize digital data effectively. Only 35 % of companies surveyed used information from their social media initiatives to understand their customers. If your company doesn’t utilize “digital marketing analytics,” consider an integrated approach. Define what your company wants to achieve, what resources you can draw on and what collaboration you can expect from other departments in your organization.
The good news is that consumers are spending more time on social media, the bad news is that they don’t want brand interfering with their social media time. The San Francisco Chronicle discussed a recent Gallup survey citing that social media does not impact consumer purchasing decisions as much as it used to.
By now you have probably read the reports and data that indicate that organic reach within Facebook is almost non-existent and that Twitter is in trouble and has just replaced its CEO. At the same time social media “experts” are trying to save what little credibility they have left talking about Snapchat and Instagram. If your brand has ramped up social media marketing, then you are drinking the Kool-Aid.
Two nationwide survey results indicate that companies’ use of social media is perceived by both groups as potentially disruptive. 55% of senior marketing executives and 52% of consumers perceive social media as intrusive. In addition, the survey among senior marketing executives reveals that many believe the data generated by social media analytics is not yet actionable.
Instagram revealed that it has more than 150 million monthly active users, a gain of 128 million since Facebook acquired the app last year. So ? Is it really beneficial for marketers to invade an online space for consumers ? Conventional marketing thinking says yes but more and more consumers are turning off brand messages on their personal online space and even Facebook is trying to convince brands that their sponsored posts and ads work. Frankly too many “social media experts” are doing a good job at grabbing the spotlight but forgetting that the root objective of all marketing is to convert consumers into customers.
Forrester found that visiting a company’s website is the number one way fans prefer to stay in touch with the brands [/inlinetweet]they love, outranking Facebook all the way down at number five. While their Facebook pages are brimming with exciting, yet unseen content, brand websites may be neglected – at a high cost to community interaction.
Earlier last week I was contacted by a large consumer products company with a problem. It seems they had hired “a social media expert” to help them develop and launch their social media marketing but now that ship was adrift and was getting pounded by the rocks under the waves. Not only was it poorly executed but what they had done so far was costing them business. Their social media “expert” was hit and run. He told them what to do but not how to do it within THEIR culture and industry.