5 Catastrophic Social Media Mistakes That Companies Are Making Today

Social media can often be seen as a faceless form of communication, and hence many companies lose that personal touch to their customer service that they rely on in face to face interactions when communicating online. It is important that your do not forget that the importance you place on connecting with your customers offline should also transfer to the online world.  All too often, I see some simple mistakes that can really damage your company’s reputation in the social media world. Here is a rundown of social media mistakes that are simple to rectify but can have a devastating effect on your reputation if you do not stop them now! Continue reading

Combining Forces: How Marketing and PR Can Work Together to Better Reach Customers

screenshot_20Though marketing and public relations are generally divided as tasks and not taken together, as time goes on, and business-consumer relations become more transparent, the two disciplines become more and more interrelated and inseparable. By coordinating marketing and PR efforts, companies can gain access to a whole world of consumer information and insights. Continue reading