Category Archives: Contrarian point of view

Social media users want to be surprised and delighted.

loyaltyAccording to a COLLOQUY study today’s avid social media users want to be surprised and delighted. They love, for example, receiving personalized deals that are relevant to them. Just be mindful of the “creepy factor.” Consumers of all stripes don’t enjoy feeling like they’re being stalked. Marketers can do their parts by making their messages highly relevant and interesting to their audiences. And acting like a real PERSON – that means being mindful of personal privacy and not continually trying to sell them, but it also means listening to them and understanding the true dynamics of a conversation. Continue reading

Marketers obsession with numbers

If I had to sum up a theme for new marketing it would be “quality over quantity”.  Too many marketers are still obsessed with numbers especially numbers that don’t mean a whole lot like impressions, reach, frequency and number of people that like your brand on Facebook.  Now don’t get me wrong Facebook has a substantial number of users but I would rather have 10 people on Twitter who talked with me than 100 on Facebook who “liked” me. Continue reading

Are brands really relevant today?

irreleIt seems that over the last few years, with the rise of social media, branding is being redefined over and over.  While some brands do very well (Apple, Trek Bikes, Subaru,Starbucks) other brands are struggling to stay relevant to empowered consumers. So what does it take for a brand to stay relevant today? Continue reading