Consumers agree that technology has significantly changed their brand expectations

Via Forbes “according to a recent state of the industry report released by Salesforce, 58% of consumers agree that technology has significantly changed their expectations of how companies should interact with them. If companies want customer satisfaction, the customer, and a keen understanding of their needs and wants, has to drive their strategy”. Continue reading

Engagement ratios continue to decline on Instagram, Facebook, and LinkedIn

The engagement ratio per brand — or average interactions per post per brand per 1,000 followers — decreased on Instagram (by 25.85%), Facebook (by 8.27%), and LinkedIn (by 7.6%). On Twitter, the engagement ratio per brand increased slightly, up 1.08% across the first half of 2016.  And yet for some stupid reasons brands continue to invest in social media? Continue reading