Welcome back to Earth Ms Mayer

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Yahoo’s recent results were lousy. Mayer reported that during the first three months of this year, Yahoo generated much less revenue than most Wall Street analysts expected.  Yahoo sold 7% fewer ads than it did during the same period a year ago, and that it charged 2% less for them.  Yahoo sold fewer ads because people [...]

Viewing customers as people to be helped, not markets to be taken advantage of

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How much longer can some brands, products and services continue to treat its customers like trash.  The airlines still haven’t learned that traveling today is akin to root canal and causes people a lot of stress.  Rather than raise fares to pay its people well and give us basic services beyond a soft drink and [...]

JC Penney fires their CEO

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As I had predicted here a long time ago Ron Johnson was shown the door after a brief time as the CEO of JC Penney.  Don’t feel sorry for him though because like so many other CEO’s he is being rewarded for failing with a $150 million pay package.  This must be a real comfort [...]

From JC Penney’s failure comes a key lesson

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Former JC Penney CEO Allen Questrom said “Penney had an existing base of people who decided to shop there. Those customers chose to come to you because of what you are. You can’t decide to change that without testing it first. I can’t imagine that this was done with the idea that sales would decline 25 [...]

A bad product marketing lesson from Pebble smartwatch

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An article on Fast Company entitled “For One Week, My Incredible Pebble Smartwatch Was All It Promised To Be–And Then It Stopped Working” is a great case study for any startup that feels they have a great product but fall short in other aspects of the brand.  Essentially the authors Pebble smartwatch stopped working and [...]

When commercials become entertainment

Marketing 101: Advertising is supposed to sell your product not just to get people talking about it.   The hype is on and now there are previews for Super Bowl commercials all over the web (yawn).  After the Super Bowl the media will list the winners and losers but who is going to talk about [...]