For the best results, go beyond using digital data for marketing only and call on it to improve customer service and product launches, and to anticipate and counter potential crises. Because so few companies are taking digital marketing analytics seriously, early adoption can grant you a significant edge over your competition. However, you’ll need to define your goals, and invest in selecting the right tools and the right people. Few organizations utilize digital data effectively. Only 35 % of companies surveyed used information from their social media initiatives to understand their customers. If your company doesn’t utilize “digital marketing analytics,” consider an integrated approach. Define what your company wants to achieve, what resources you can draw on and what collaboration you can expect from other departments in your organization.
Most responsible businesses need a full-fledged social media strategy. To effectively leverage social media, shelve any assumptions or conventional wisdom you’ve heeded about online networks, websites and social media tools. Tap into your inner renegade. The connections that social media provide are much more meaningful than the spot- impressions you purchase on traditional media.
According to Peter Shankman “strong leadership is the most important competitive advantage companies have— it comes first, before technology, finance, operations, and everything else. “Nice” CEOs and managers are the best leaders: run better companies, attract innovative and more loyal employees, get into legal and regulatory trouble far less frequently (if ever), have better relationships, get more done, and are even healthier than the bad guys.”
Strangely enough, in today’s workplace there are situations where what you don’t know ends up being far more valuable than what you do.How can that be? Time and again, rookies who know nothing about a field come along and end up outperforming the veterans who have years of experience in the industry. This phenomena demonstrates the fact when it comes to the new game of work, learning beats knowing most of the time. That’s the essence of rookie smarts.
The principles of good web design are “just common sense” and you can learn to apply them. A great website must have usability, in that it must work for customers, serve your purposes and be easy to use. If clients find your site difficult to use, they’ll avoid it, and yet there’s no single right approach to designing a website. To begin, simplify your site. “Don’t make me think!” is the “first law of usability.”
People should never be confused about what to do, where to go or what to click to find what they want. Make everything on your site “obvious and clickable.” If your users have to ask about how things work, they’ll get distracted. Even if their “mental chatter” only lasts “a fraction of a second,” it’s too long. Users should never, ever have to ask, “Where am I?” or “Where should I begin?” What you can’t “make…self-evident,” make “self-explanatory.”
Never assume that something cannot be done. Challenge your assumptions and do things differently. One great way to get ahead in business or in life is to ask all the questions everyone else just glosses over. Try and challenge the limiting assumptions others work under and you can zoom ahead. The simple dynamic is most people and almost all organizations just try to deal with the current situation as if it is locked in stone. If you get busy asking questions that rock the boat, you just might uncover an opportunity nobody else has noticed.
Many of the heavy hitters of the corporate world – like Apple, Amazon and just about every big start-up around – are busy at present changing their business models from selling individual products to offering memberships which generate ongoing recurring revenues. This is indicative of the rise in the membership economy which looks set to become much larger in the future.